1. Digital products
Digital products, including templates, guides, tools, and downloadable materials, are delivered electronically. If you expressly consent to immediate delivery during the 14-day withdrawal period and acknowledge that you will lose your right of withdrawal once delivery begins, the right of withdrawal is lost when delivery starts, provided that the required confirmation has been supplied. This does not affect any rights you may have where a digital product is defective, not delivered, or otherwise does not comply with applicable consumer law.
2. Review services
Review services may begin during the 14-day withdrawal period if the customer expressly requests that the work starts immediately. If the customer withdraws after the review work has started but before the service has been fully completed, Solomon Academic Consulting may charge a proportionate amount corresponding to the work already performed. Once the review service has been fully completed, the right of withdrawal is lost, provided that the customer expressly requested immediate performance and acknowledged in advance that the right of withdrawal would be lost upon full completion.
3. No refunds for academic outcomes
Refunds are not provided because you disagree with the feedback, receive a lower grade than expected, fail to receive approval, or do not achieve a desired academic result. Solomon Academic Consulting provides academic support and feedback, but we do not guarantee grades, approval, supervisor acceptance, examiner acceptance, university acceptance, or graduation outcomes. This does not affect any rights you may have if the review service is not provided as agreed or otherwise does not comply with applicable consumer law.
4. Technical problems or failed delivery
If you cannot access a digital product because of a technical issue, we will first try to fix the issue or provide the file again. If Solomon Academic Consulting is unable to deliver a paid product or review service, you will receive either a new agreed delivery time or a refund.
5. How to request a refund or withdrawal
To request a refund or exercise your right of withdrawal, contact us at:
Please include your name and order details so that we can identify your purchase.